Frequently asked questions

Are there showers at the Bogotá location?
No. This location has no showers or shower access. Our Miami location does have a shower available.
Can I store my luggage?
We don’t offer left-luggage or lockers. Your luggage stays with you inside the room, which has space for a suitcase and carry-on.
Can I enter if my flight is domestic?
The location is inside the International pier, in the post-security area. You need to be in the airport’s international zone — on an international departure or connection — to enter.
What currency do I pay in?
Rates are shown in COP, with a USD reference on some channels. The final charged currency and taxes are confirmed before you pay. We accept cash and debit or credit cards.
How far ahead should I book online?
Online booking requires at least 24 hours’ notice. If you’re already at the airport, use the self-service touchscreens at the location entrance.
How do I use my Priority Pass?
Show your membership at check-in. It includes a three-hour courtesy stay, subject to availability; a payment card may be requested for incidentals.